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Who we are

Our website address is: www.thebiss.co.uk

This privacy policy sets out how we use and protect any information that you give us when you use this website.

Privacy Policy for BIS Services

This Privacy Policy outlines how BIS Services (“we,” “our,” or “us”) collects, uses, and protects any personal information that you provide when visiting our website or using our services. BIS Services is committed to safeguarding your privacy and ensuring that your data is protected in compliance with UK data protection laws, including the UK GDPR and the Data Protection Act 2018.

By continuing to use our website, you agree to this Privacy Policy.

Who We Are

BIS Services is a company registered in England. We specialise in cognitive rehabilitation and support services, working closely with individuals, families, and professionals to deliver high-quality care and support programs.

If you have any concerns regarding your personal data, you can contact us at office@thebiss.co.uk.

What Information We Collect

We may collect the following types of personal information:

  • Contact Details: Name, email address, phone number, postal address.
  • Demographic Information: Postcode, preferences, and interests.
  • Financial Information (if applicable): Payment details for order processing.
  • Other Information: Feedback, survey responses, or information relevant to offers and customer preferences.
  • Technical Information: IP addresses, browser type, and cookie data.

We only collect data necessary for the purposes outlined below.

How We Use Your Information

We use the information collected to:

  1. Personalise the User Experience

Tailor our website and services based on your preferences.

  1. Provide Services

Deliver the products or services you request, including processing orders and payments.

  1. Communicate Effectively

Respond to your queries, send updates on orders, and share relevant information or offers.

  1. Marketing

Send promotional communications (you can opt-out at any time).

  1. Legal Obligations and Security

Fulfil regulatory requirements, prevent fraud, and safeguard the security of our website and services.

  1. Research and Development

Improve our services and develop new offerings based on research and analysis.

We do not sell, distribute, or lease your personal information to third parties unless required by law.

Security of Your Information

We are committed to protecting your personal data. To prevent unauthorised access or disclosure, we have implemented robust security measures, including:

  • Secure physical storage for paper records.
  • Encryption and secure servers for electronic data.
  • Restricted access protocols for authorised personnel only.

While we take these precautions, please note that transmitting data over the Internet may not be entirely secure. We recommend adopting best practices when sharing sensitive information online.

Cookies Policy

What Are Cookies?

Cookies are small files stored on your device that enable website features and analytics. They help us understand your preferences and tailor content to improve your browsing experience.

How We Use Cookies

  • Measure website performance with traffic analysis tools.
  • Remember your preferences for enhanced usability.
  • Provide targeted advertising (if applicable).

Cookies do not give us access to your device or personal information beyond what you voluntarily share.

Managing Cookies

Most browsers automatically accept cookies, but you can modify settings to disable or block cookies. However, some website features may not function as intended if cookies are disabled.

For more information, please see your browser’s Help section.

Third-Party Cookies

Our website uses third-party services like Google Analytics, Facebook, and YouTube to improve your experience. Please review their privacy and cookie policies for more details:

  • Google Privacy Policy
      • We do not control third-party cookies, but they are used to analyse performance, enhance functionality, and integrate with social platforms.
      Links to Other WebsitesOur website may contain links to external websites for your convenience. However, please be aware that we do not control these sites and are not responsible for their privacy practices. Always review the privacy policy of any external website you visit.
    Controlling Your Personal InformationYou have rights under the UK GDPR to control how your information is processed. You may:
    • Request access to the personal data we hold about you.Request corrections to any inaccurate or incomplete data.Withdraw consent for marketing communications.Request deletion of your data where applicable.
    To exercise your rights, please email office@thebiss.co.uk.If you believe your data protection rights have been violated, you also have the right to file a complaint with the UK’s Information Commissioner’s Office (ICO).

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. Please review it periodically to stay informed.

Effective Date of Current Policy: 16th January 2025

Contact Us

For any questions regarding this Privacy Policy, please contact us at:

Email: office@thebiss.co.uk

Address: BIS Services, GHL House, 12-14 Albion Place, Maidstone, ME14 5DZ

We remain committed to protecting your privacy and ensuring your trust in BIS Services. Thank you for choosing us!

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